Introduction
At Tautom, we are committed to providing high-quality services and ensuring customer satisfaction. This Refund and Cancellation Policy outlines the terms under which refunds and cancellations are processed. By using our platform, you agree to abide by this policy.
Cancellation Policy
- Users may cancel their subscription or service request before it is processed. Once a service has been initiated, it may not be eligible for cancellation.
- For subscription-based services, users can cancel their subscription before the next billing cycle to avoid being charged for the upcoming period.
Request Process
To request a refund or cancellation, please follow these steps:
- Contact our support team at support.help@tautom.com with your order details and reason for refund/cancellation.
- Contact our support team at support.help@tautom.com with your order details and reason for refund/cancellation.
- You will receive a confirmation email regarding the approval or rejection of your request within 5 business days.
Third-Party Payment Handling
- Tautom may use third-party payment processors to handle transactions.
- Any disputes related to payment processing should be directed to the respective payment provider.
- Tautom is not responsible for delays caused by financial institutions or third-party payment processors.
Limitations of Liability
- Tautom shall not be held liable for any indirect, incidental, or consequential damages resulting from a failed transaction or service disruption.
- Refunds will not be issued for user errors, including incorrect service selection or failure to understand the service features before purchase.
Contact for Support
For any inquiries related to refunds, cancellations, or technical support, please reach out to us at:
Email: tautom.help@gmail.com
Tautom Support Team
Policy Updates
Tautom reserves the right to update this Refund and Cancellation Policy at any time. Any changes will be posted on our website, and continued use of our services after such modifications constitute acceptance of the revised policy. This policy was last updated on 5 March 2025.